I have some difficulties with the payment by credit card how can I do ? The system doesn’t accept AMEX. For the others cards, sometimes it is because of payment ceiling of the credit card;  problem of bank being over-cautious with a sudden ”large” transfer of funds to France; or fraud protection filters for this transaction. The solution first is to see with your bank, and wait a little after the fraud filters removed before trying again to pay. You could also pay by bank transfer : ask us to send you our bank detail account then ibo21.secretariat@gmail.com  

The VAT of 20% is not the same as in my country. Is this correct? Yes, as the event takes place in France it is the French rate that is applied.

Can I be reimbursed if something prevents me from attending? It depends, have a look at the cancellation terms. Please notice  that the organizers are a not for profit entities and this event is run on that basis.

I have registered but how shall I be invoiced? You can get your invoice thanks to the ticketing system. Otherwise contact the event organizer who will send it to you. ibo21.secretariat@gmail.com   

What if my company does not allow me to pay by credit card ? Please email ibo21.secretariat@gmail.com  we will help you.

Must I print my badge? Not necessarily, we will supply you with one at registration.

Can you help me with accommodation? You can find localization and practical Informations on IBO’s website here : https://www.ril.fi/en/events/infrabim-open-2021-lyon/information/venue.html 

How do I request an invitation letter in order to obtain my visa ? You may ask for it from the administrative office of InfraBIM Open : ibo21.secretariat@gmail.com   

Is there a calendar registration price ? Yes, until December take the chance of hundred registrations on pre-sale at -25% !

• September to december 2020. : Pre-sale 2020 > 100 tickets Full ticket : 337 HT
• January 1st to March 31 : Early Tickets -20%  > Full ticket : 360 HT
• April 1st to June 4 : Standard Tickets > Full ticket :  450 HT / One day ticket : 350 HT
• June 7 2021 : On site Full ticket : 525 HT. Only credit cards will be accepted for online payment (no cash accepted). The organizers reserve the right to limit the sale of tickets on site for security reasons.

Registration to InfraBIM Open 2021 is personal: it is non-transferable. A ticket cannot be shared with another person for the duration of the IBO21 event. Only people who have paid their registration will be allowed to participate in IBO21: it will not be possible to pay after the event. 

Cancellation before 5th March 2021 (request by e-mail to ibo21.secreteriat(@)gmail.com ): refund of the paid IBO21 registration ticket minus 75 euros handling fee.

Cancellation after 5th March 2021: no refund.