Why trust us ? Who are we ?

Weezevent is a French company registered at the Registre du Commerce et des Sociétés, with the SIRET number : 03 715 401 00017. Furthermore, as you can see there are several organizers that already trust us. Despite this being an internet company, we do have a physical location, we are based in France, all of our contact information are in the "contact" section.

Are the payments secure ?

Yes, Weezevent has a perfectly secure payment system that answers to all the recquired standards of security. Weezevent uses SSL (https), 3D Secure, and uses CIC's bank terminal. Furthermore Weezevent is certified by Thawthe (a global Internet security certification) and respects the international PCI DSS norms established by credit card groups.

Can I test your ticketing service solution ?

You can test Weezevent, with no expenses, because as long as you don't sell, you don't pay. All the features are therefore available, all you have to do is create an account to create an event.

Does your ticketing solution only concern events ?

No, not only events. With the "dashboard," you can shoose between adding an event (examples: reunion, meeting, seminary, convention, conference, salon, forum, festival, concert, theatre play, exposition, competition, tournament, match, night out), a subscription campaign (example : Workshop, training course, training, contributions / memberships, license, subscription) or a fundraiser (examples: donations, raffles). Weezevent's principal is to allow anyone to create their own ticketing service according to their specific needs.

To whom is this solution available ?

Weezevent aims to help any person or organization who needs an online ticketing service. This means anyone can use our services, from individuals to large firms, or even humanitarian associations...

Do we have to meet to sign a contract ?

Non the entire process is done online. By creating an account on Weezevent, you accept the general Terms of Use.

Do I have to open a Paypal account or use an external electronic bank terminal to receive payments?

No, it isn't necessary. The ticketing service you're about to create with Weezevent will be automatically linked to the Weezevent's electronic payment terminal.

Is the creation of a ticketing service complicated ?

No, Weezevent, has been made to be easily used by an internet user, no need for any prior knowledge. Creating the service is done in a few simple steps, by selecting what you want and filling out the recquired information.

How long does it take for a ticketing service to become active ?

It only takes a few minutes to create the ticketing service and start accepting online payments. Once all the necessary steps have been carried out the ticketing service is instantly activated and ready to accept credit card orders online.

Is it necessary to have a website to start a ticketing service ?

If you don't have a website, Weezevent allows you to create your very own mini-site as easily as setting up the ticketing service. Your virtual ticket office will be embedded in the mini-site once it's created.

I already have a website, can I integrate the ticketing module ?

In your back office you can easily export your ticketing widget (module) to your website by copying the displayed HTML code and pasting it to your site. Two types of "ticket boothes" are available : either in pop-up format or in I-frame. An important detail is that you can insert your ticketing module in as many websites as you wish because they are all dynamically linked to your account.

What is the cost of setting up a ticketing service ?

The use of our service is of no expense to you. A small fee will be deducted from your sales, 2.5% per ticket with a minimum of 0.99€ and a maximum of 9.95€. The cheapest rates on the online ticketing market.

How is the Weezevent pricing evaluated ?

You only pay when you sell, it's a win-win system. Consequently, there are no installation, subscription, maintenance, or risiliation fees. We only recquire a (2.5%) percentage of each ticket sold.

Are there invoices for when I "sell" free tickets ?

No, if you sell free tickets, you will not have any fees or receive any invoices.

How do the transfers work ?

A client will buy a ticket using a ticket office module you set up with Weezevent. To pay, the client will use his credit card. Once the transaction complete you will receive an email in "customer services." The money is saved with Weezevent, which will transfer your income to your account automatically every 15 days. The money transferred to your account will be your ticket sales minus our fees.

How will I receive the money from the sales ?

As soon as you create an account you will be asked to enter your bank account information (RIB, BIS or IBAN). You will then receive the transfers on this account every 15 days.

When will I receive my deposits ?

The transfers are every 15 days (the 1st and 16th of every month).

Will I receive an invoice ?

With each transaction, an invoice is establish by Weezevent. It will be available for download in your client space, in the section "my account."

Can I sell I different types of tickets ?

You can add as many types of tickets as you wish. When creating tickets, simply enter a corresponding ticket (exemple : Adult, Child, 2 day pass, etc.).

Is it possible to collect donations with your system ?

Absolutely, to do this you just need to create tickets and specify they are fundraising tickets. You then can set a minimum amount required. The contributors can then enter the desired amount for a ticket.

Can I set up discount codes for officials, press, partners, VIPs, ... ?

On each ticket you create in your ticketing moduel, you can specify that gives the purchaser a discount going from 0% to 100% of the ticket price. You can create at any moment a "press" code valid as many times as you wish. When buying the tickets online the journalists (or other guests) can then enter the code and enjoy their reduction or free invitation.

I would like to sell merchandise associated with my event, does your system permit this ?

You can create tickets for your associated merchandise. In order to do this you can, for example, create a ticket with the name of a T-shirt, and a specific form asking the desired size.

Is it possible to hide the amount of places available in my ticketing service ?

By selecting or unselecting an checkbox you can at any moment choose to display or hide the amount of remaining tickets available.

Is it possible to add personalized fields in the forms the purchasers must fill out ?

Each ticket has a specific form. For each form, you are asked which fields you'd like to include (for example: Date of birth, Name, Address, Company...) but also to define if they are obligatory or optional. If you don't find the fields you wish to include amongst those offered, you are free to create your own custom fields. You can therefore collec tthe information you need.

I have offline registrations, is it possible to integrate them in your solution to have only one listing?

In "customer services," you can manually enter registrations that have taken place offline. This allows you to have an exhaustive list of the registrations, both offline and online. The organisation of your event can therefore be easily done online.

Can I offer payments in several times for tickets with high prices ?

For commands greater than 150 €, you have the possibility to offer your clients the option to pay in 3 times with no extra expenses (for either you or the client). This option is free, the fee stays the same as an immediate payment (2.5%). The first third will be deducted immediately, the next third 30 days later, and the final third will be deducted 60 days after the order.

Does your ticketing service allow reservations and offline payments?

Yes, your ticketing service can allow your clients to reserve online and pay offline, so you can offer a solution to those unwilling to pay using the internet. When the client reaches the "payment" stage, serveral options are available: Credit card, by mail, or payment on site. These tickets are marked as "unpayed", and once they payment is received you can change the status to "payed" in back-office.

Can I personalize my mini-site ?

You are free to add content in a few clicks, content such as videos, photos, documents to download, maps. You can even customize the mini-site's appearance (colors and organisation) and display your logo. Another important advantage: you can choose your internet address: www.weezevent.com/your_web_site. All that's left is to spread the word!

How can I organize the event mini-site where my ticketing module is displayed ?

For each mini-site, you can add as many as 4 tabs. For each tab you can choose what information you'd like to display. This content will appear in blocks that you can move around as you wish to better organize your tabs.

I'd like to make my activity private, is this possible ?

You can quite easily protect your mini-site to make it private. Simply set up a password in your back office.

What do the participants receive when they register to the activities or events I propose ?

The purchaser receives automatically and with no extra fees an email that summarizes his order, as well as an attachement in pdf format that contains the tickets (e-tickets) for each registered member payed for.

What information will be displayed on the attendees e-tickets ?

The e-tickets summarize the event's information (date, name, ticket title…) and are personalised - if you want to collect the information - with the names of each attendee. Furthermore, each e-ticket has a unique order number associated, that you'll be able to verify at the entry when the e-tickets are presented. Finally, each ticket can include specific (custom) information you'd like the attendees to know.

How is the organizer kept informed of orders for his event ?

With each order, the organizer automatically receives an E-mail that summarizes the order. Also, the "dashboard" is updated for every successful order.

Does your system give access to a list of the registered members ?

At any point in time you can consult the list of registered members online in you back office, which is updated every time you get a new registration. Furthermore this list is downloadable in a click, in csv format (excel), which allows an easy access to exploit the information.

How do I verify the validity of the e-tickets presented at the entry of my event ?

The e-tickets summarize the event's information (date, name, ticket title…) and are personalised - if you want to collect the information - with the names of each attendee. Furthermore, each e-ticket has a unique order number associated, that you'll be able to verify at the entry when the e-tickets are presented. Finally, each ticket can include specific (custom) information you'd like the attendees to know.

What tools do you offer to improve the promotion and communication around the ticketing service ?

Several tools are available for you to boost your event's popularity. Right away you have viral marketing tools which allow your mini-site's visitors to inform their contacts and friends (send to a friend, add to facebook, etc.). Then in "customer services" and "communication" you can also send invations and e-mails to different prospects, choose to appear in agendas, add a newsletter, and updates to your mini-site.

I would like my ticketing service to be indexed on search engine results, how can Weezevent help me ?

To be better indexed and more easily found, you can choose to appear or not in search engine's results. If you have chosen to use this option, you can then describe your event and add keywords associated with your event that will help your online visibility.